- Do you have any FTP software available for download?
Answer: No, but we recommend using an excellent shareware program called WS_FTP or CuteFTP. You can download this program for free directly from C-Net at the address http://www.download.com. Enter WS_FTP or CuteFTP. Also remember to select the OS you are using in C-Net’s search screen.

- What FTP host name do I use to access my web site(s)?
Answer: To update your web pages, FTP into yourdomain.com. Use the USERID and PASSWORD provided on your account activation notice to ftp to your site.

- How do I create sub-directories? (sub-pages)
Answer: We recommend using the “make directory” feature in our recommended FTP client software, WS_FTP or CuteFTP OR use the File Uploader program included in your Control Panel.

- What should I do if denied access via FTP or to “stats”?
Answer: If you can access your account Control Panel, but cannot access your account via FTP, the FTP configurations may be incorrect.

If you are denied access to either or both AFTER entering your userid and password, you may be using the wrong password. Check the activation notice sent to you via email when the account was first set up. If you changed your password and it doesn’t seem to be working, contact support@leadwebhosting.com to reset your password.