Files and Folders
- What are the folders I see when I connect to my web site?
Answer: When you connect to the root or “home” directory of your account via ftp, you will see the following system directories/folders which are landmarks suggesting a successful connection:
./ .neomail-Yourname/
public_ftp/
../ .trash/
public_html/
.htpasswds/
.lastlogin catalogs/
www@
.neomail/
etc/
.neomail-acassel/
mail/
The directory www/ is for your html web site files. These are the files that people will see when they visit your web site from their web browser by using WWW.YOURDOMAIN.COM. You can transfer files directly to the root level and/or create subdirectories.
- How do I get my page to load automatically?
Answer: You must name your main loading file either “index.htm” or “index.html” . Be sure to name everything in lowercase, not “INDEX.HTM” . Also, this file must to located in your home directory (www), which is the first directory you see when accessing the web server via ftp. Also make sure that you can see the index.html file in your htdocs/ folder.
- What directory and file names are acceptable?
Answer: Our operating system (LINUX) is case sensitive. In other words, the file name “faq.html” is NOT the same as “FAQ.html”. If your HTML code references a faq.html, but the actual file name is in uppercase, this will result in a File Not Found error. This applies to directory names as well.
To prevent errors, we suggest naming all files in lowercase. Spaces and special control characters are generally not a good idea. The underscore character (”_”) is acceptable. You should avoid special characters (e.g. ! @ # $ % ^ & * : ‘) in file names. We suggest that you keep the length of file names to a minimum. The tilde (~) cannot be used in directory or file names.
- How do I create sub-directories? (sub-pages)
Answer: We recommend using the “make directory” feature in our recommended FTP client software, WS_FTP or CuteFTP OR use the File Uploader program included in your Control Panel.